PRIVACY POLICY

Please read this Privacy Policy ("Policy") carefully. The users, subscribers, partners, and viewers ("Users") accept the terms of this Policy by accessing and or utilizing the supermarket platform at POTOLO. The Users acknowledge that they agree to this Policy and accept the rights and obligations created by it. This Policy outlines how POTOLO collects, uses, processes, and safeguards personal information related to supermarket services.

1. INTRODUCTION

1.1 Purpose

This Policy explains how personal information is collected and processed to provide grocery and supermarket ordering, delivery, and pickup services.

1.2 Scope

This Policy applies to all information collected through the supermarket platform across devices and technologies.

1.3 Agreement

By using the platform, Users consent to the collection and use of personal information as described in this Policy.

1.4 Updates

The Policy may be updated periodically, with the latest version published on the platform.

2. INFORMATION COLLECTION

2.1 Types of Information Collected

Personal identification information including name, phone number, email address, and delivery address.

Payment information required to process grocery transactions, handled securely by third-party processors.

Location data used to facilitate delivery, pickup, and nearby store availability.

Device and usage information including IP address, browser type, and interaction data.

2.2 Methods of Collection

Information provided directly by Users during account creation and order placement.

Information collected automatically through cookies and similar technologies.

Information received from supermarket partners and service providers for fulfillment and fraud prevention.

3. USE OF INFORMATION

Information is used to process grocery orders, facilitate delivery or pickup, communicate order status, provide customer support, improve platform performance, personalize experiences, and comply with legal obligations.

4. INFORMATION SHARING

Information may be shared with supermarket partners to fulfill orders, with service providers to operate the platform, and with authorities where required by law. Personal information is not sold.

5. DATA RETENTION AND SECURITY

Personal information is retained only as long as necessary to provide services and comply with legal obligations. Appropriate technical and organizational security measures are implemented to protect data.

In the event of a data breach, Users will be notified in accordance with applicable laws.

6. USER RIGHTS

Users may request access, correction, deletion, restriction, or portability of their personal data and may withdraw consent or opt out of marketing communications, subject to legal requirements.

7. COOKIES AND TRACKING

Cookies are used to enhance functionality, analyze usage, and improve services. Users may manage cookie preferences through browser settings.

8. INTERNATIONAL DATA TRANSFER

Personal information may be transferred internationally using lawful mechanisms such as Standard Contractual Clauses and appropriate safeguards.

9. CHILDREN'S PRIVACY

The supermarket platform is not intended for children under thirteen (13). The Company does not knowingly collect personal information from children.

10. LINKS TO THIRD-PARTY SITES

The platform may contain links to external sites with independent privacy practices. The Company is not responsible for those practices.

11. COMPLIANCE WITH GLOBAL REGULATIONS

POTOLO complies with GDPR, CCPA, and other applicable data protection laws.

12. CONTACT INFORMATION

Email: contact@potolo.com

Address: Suite 325 100 Matawan Road, Matawan, NJ 07747

13. POLICY UPDATES

Continued use of the platform constitutes acceptance of any updated Privacy Policy.